Patient feedback

I used to hate going to the doctor. Then I became a “happy homemaker.” I look forward to such appointments now to the point that I cross out the days on the calendar in giddy anticipation of having my annual pap done. A nice quiet drive alone in the car (no van), a quiet waiting room (“What? You’re running an hour behind? No worries. Take your time. Seriously. I’m good.”), no kids, no noise, just me and the perfect stranger in a white coat asking me politely to scoot down a little bit farther on the examination table. “Whatever floats your boat doc, I’m on vacation.”

If it wasn’t for the check-in process, I would find a reason to go to the doctor every week.

It’s always the same series of events. A very nice lady sitting behind her desk asking me for my insurance card and photo ID. Inevitably and like clockwork, she always follows it up with the same question. It never fails.

“And are you currently working Jill?”

Seriously? Why do you need to know that? I mean besides the fact that you need to check some sort of box on your ridiculous medical form. Why does it matter? Is there some sort of a VIP waiting room with fresh fruit and chair massages for people that work? Or do you just like asking that question with that stupid smile on your face to see how people like me respond?

After a few deep breaths, my response is always the same, “No.” And then the arrogant bitch behind the desk proceeds to click her little box and very gently tells me to please take a seat. Does she actually feel sorry for me now? I am seriously going to kick her ass.

Why don’t I just answer “yes” and be done with it?

Because I am not an idiot, that’s why. I know that saying “yes” would only set off a cascade of scripted follow-up questions surrounding what I do for a living. No matter how I spin it (“I am a homemaker, I am a stay at home mom, I am a domestic goddess”), it all sounds the same and will inevitably provoke the same response. A sympathy look and a quiet head nod, “Okay honey, go ahead and take a seat.”

“F*@k you lady behind the desk! I have a job. I don’t get paid for it and most days it doesn’t require me to even get out of my sweatpants and/or put on a bra, but don’t kid yourself girlfriend, I work! Do you have a “box” for that?”

Sure, I could choose to be “that mom” who has to proclaim to the world that my job is harder than most and try to convince everyone and their cat that I deserve some sort of a biscuit for my efforts.

Ugh. I don’t have the energy for it. Nor do I believe I deserve a biscuit. I just don’t want to be asked that stupid f*@king question every time I have a doctor’s appointment.

It makes me feel bad about myself. STOP ASKING IT!


3 responses to “Patient feedback

  1. The “do you work question” gets me every time. I want to punch the person asking me in the head 🙂 Love your articles. Makes my life seem semi normal!

  2. Amen sista’! I’ve now been home for exactly 18 months and I still feel the need to defend myself, or explain why this was the best decision for our family’s current situation every time they (or anyone else for that matter) ask!

  3. I am the girl behind the desk! No joke these fancy EMR’s (electronic medical record) keep ridiculous tabs on everything we do. If we don’t click the employment box, or the ID, insurance card, emergency contact, preferred contact number…. all of it. It sends “bad grades” to our boss. We hate asking you all the same questions over and over! Trust me we really do.

    Medical Receptionist (and mommy) just trying to keep her grades up 🙂

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s